Safety Is A Top Priority

Please follow these health and safety protocols with us.

Comprehensive Safety Plan

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Social Distancing

We kindly ask that we all work together to practice social distancing throughout the property. Please refrain from congregating in groups.

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Hand Washing

Please wash hands frequently for a minimum of 20 seconds. All team members are committed to the same practice. Hand sanitizing stations will be available throughout the property.

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Clean & Sanitize

We are frequently sanitizing and cleaning all high-touch surfaces. The frequency of cleaning and disinfecting has been increased in all public spaces with an emphasis on frequent contact surfaces and high touch items.

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Face Masks

Everyone is required to wear face masks that cover their nose and mouth.

Safety Plan

Creating an environment that is safe for our valued Guests and Team Members is a priority for our company. To that end, we have developed and implemented a comprehensive health and safety program across all of our properties. Designed to comply with applicable federal, state and local guidelines, our procedures focus on the Guest experience and Team Member interaction.

Our Team Members have received mandatory comprehensive initial and ongoing training on proper safety, social distancing, hand washing, cleaning, and disinfecting protocol, including proper usage of Personal Protective Equipment (PPE).

We are working closely with public health officials and adhering to guidelines set forth by the World Health Organization, Centers for Disease Control, and the US Environmental Protection Agency to take our already stringent safety and cleaning standards to the highest level.

Increased frequency of cleaning and disinfecting procedures will be followed to the extent allowable according to local gaming regulations. Should a gaming regulator require a more detailed or specific process or require an alteration to these procedures, we will follow the gaming regulatory guidance in addition to these procedures.

Q: When will you reopen?

A:  Thursday, May 21, 2020 at 10AM central

Q: What are the hours of operation for your casino?

A:  Sunday – Thursday, 8AM – 1AM, Friday and Saturday 24 Hours

Q: Is the Hotel open?

A: No, the hotel will remain closed at this time. We apologize and look forward to seeing you again soon.

Q: What are the hours of operation for your casino?

A:  Sunday – Thursday, 8AM – 1AM, Friday and Saturday 24 Hours

Q: Will you offer rain checks or reschedule the gift giveaways and promotions?

A: At this time, all gaming promotions and giveaways have been postponed until further notice.

Q: Is the Big Waters Café open?

A:  The Big Waters Café will open for Take-out Business Only, Sunday – Thursday 3PM to 9PM, Friday and Saturday 3PM to 10PM

Q: Will my comp dollars expire while the casino is closed?

A: No, comp dollars will not expire during the closure of the property. 

Q: My Reward Dollars are set to expire. Is Tropicana Greenville extending their expiration date? Will you change the Tier Status earning requirements?

A: As a loyal TROP ADVANTAGE member we would like to assure you that your Trop Dollars and Comp Dollars have not expired during this closure. We are excited to announce that we will be extending your 2020 Tier Status and benefits through December 31, 2021, making Tier Status easier to earn and making sure your Trop Dollars and Comp Dollars don’t expire. 

TROP Advantage Program Details:

Tier Status is now easier for you to earn.

• Copper: Now 400 Tier Points (previously 500 Tier Points)

• Gold: Now 4,000 Tier Points (previously 5,000 Tier Points)

• Platinum: Now 20,000 Tier Points (previously 25,000 Tier Points)

• Black: Now 80,000 Tier Points (previously 100,000 Tier Points)

Extending 2020 TROP ADVANTAGE Tier Status.

You now have more time than ever to enjoy all you have earned with your 2020 status and benefits being extended through December 31, 2021

 Extending TROP ADVANTAGE Trop & Comp Dollars expiration.

 Trop Dollars and Comp Dollars will not expire for 13 months of activity until September 1, 2020, at the earliest.

 Please visit a kiosk at Tropicana Greenville or call 662-332-6900 to speak to one of our

Marketing Coordinators on duty and find out what great offers we have already loaded onto your Trop Advantage Card!

Q: Are there any new safety protocols in place?

A: Yes, we have enacted several new safety and cleanliness protocols per the requirements set forth by the Mississippi Governor’s office, Mississippi Gaming Control Board and the Centers for Disease Control. Please visit  www.caesars.com or our property website at www. www.tropgreenville.com for more information regarding our Health & Safety Plan.

Q: Are masks required at Trop Casino Greenville?

Yes, to ensure the safety of our guests, a company-wide policy was implemented on July 2nd, requiring all team members, guests, vendors and suppliers to wear a mask while on property except while eating or drinking. 

Q: Will you supply a mask if I don’t have one?

Yes, complimentary masks will be provided to any guest that needs one. Simply stop by Security at the Main Entrance at Trop Casino Greenville and we’d be happy to supply you with one.

Q: Where are masks required?

Face masks are required everywhere on property with the exception of while eating or drinking. Also, where permitted, when guests are smoking masks are allowed to be pulled down. 

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